Confirmation of Payee checks if the account name, BSB, and account number you’ve entered matches the details held by the recipient’s bank when paying a person or a business, which can help protect you from scams and mistaken payments, so you can feel more confident your money is going where you intend it to.
It's a new layer of protection for Australian consumers and businesses when they're making a payment to a BSB and account number.
Confirmation of Payee is an initiative of Australian Payments Plus, the same organisation that also provides trusted payment services like BPAY®, Osko®, eftpos®, PayID® and PayTo®.
When you’re sending money using a BSB and account number, Confirmation of Payee checks if the account details held by the recipient’s bank matches the account name, BSB, and account number you’ve entered.
You’ll be shown if it’s a match, a close match, a no match or if there is an error.
That important information can help you decide whether you need to go back and check your details again, or if you feel comfortable to proceed with the payment.
There are four possible match outcomes. Each result gives you a chance to make an informed decision about what action to take next.
Confirmation of Payee is an industry-wide service that adds a layer of protection for payments to a BSB and account number. It checks the account name, BSB and account number you’ve entered against the details held by the recipient’s bank and lets you know whether it’s a match. This can help you make informed decisions before you make a payment, reducing the risk of scams and mistaken payments.
Confirmation of Payee is an initiative of Australian Payments Plus, the same organisation that also provides trusted payment services like BPAY, Osko, eftpos, PayID and PayTo.
You don’t need to do anything. Confirmation of Payee is already available in Online Banking and our Mobile App. When you make a payment to a BSB and account number, or edit a payee’s BSB and account number, you will be given the match result before you make a payment.
When you make a payment to a BSB and account number, Confirmation of Payee checks the details you enter against the name, BSB and account number held by the recipient’s bank and gives you a match outcome.
That helps you decide what you want to do next – and gives you more confidence that the money you’re paying is going to the right account.
Confirmation of Payee checks the account name, BSB and account number you’ve entered against the details held by the recipient’s bank to let you know whether it’s a match or a close match – or if the details don’t match at all.
All Confirmation of Payee information is passed securely between financial institutions to ensure your data remains safe.
If you are receiving money into a personal account, the person who’s paying you will be shown the account name only if the name they have entered is a match or a close match. If any of these details are incorrect, the name will not be shown to protect your privacy.
If you’re a business or government organisation account that’s receiving a payment, the name of your account will be shown to the payer, regardless of whether it’s a match or not.
Confirmation of Payee will check account details when a payee is added or updated.
Yes. Confirmation of Payee will never stop you from completing a payment. We encourage you to be scam aware and always take steps to make sure you know who you are paying, as scams or mistaken payments may be difficult to retrieve.
If you want to get paid without any confusion or potential delays, you should share the name , BSB and account number for your bank account. This is especially important if you’re a business with an account name that differs from the name you’re using to take a payment; for instance, if you have a different trading name for a particular part of your business.
If you enter the wrong account details, you can end up sending your money to the wrong recipient. This can be difficult and time-consuming to resolve, which is why it’s important to check the accuracy of the details you enter before you send your money.
Eligible customers may request to be opted-out of the Confirmation of Payee service. This means your account name and match outcome will not be displayed to payers and could impact the likelihood of the payer proceeding with the payment. To understand the opt out process and the implications, please contact us on 1300 364 400.
We understand that some people will need to opt-out of the Confirmation of Payee service. In doing so, when someone attempts to pay you, your details will not be available and may cause the payer to stop the payment. Based on our assessment of your request, we have kept your details within the Confirmation of Payee service. If you still feel that you should be opted-out, please contact us on 1300 364 400.
To ensure your name is accurate in the Confirmation of Payee service, please contact us.
BPAY and Osko are registered trade marks of BPAY Pty Ltd ABN 69 079 137 518. eftpos is a registered trade mark of eftpos ABN 37 136 180 366. PayID and PayTo are registered trade marks of NPP Australia Ltd ABN 68 601 428 737.
