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Fraud and Security

As the occurrence of scams and fraud continue to rise, we are more committed than ever to working with you to protect your accounts.

Identity Fraud

Identity fraud is often a two-stage process where your personal details are stolen and then used for financial gain or other criminal activity. Find out how to keep your personal information secure.

Card Fraud

Card fraud is when someone uses your debit or credit card details to make purchases that you didn’t authorise. Find out more about card fraud and how to you can protect yourself.

Business Email Compromise

A business email compromise, commonly known as a BEC, is when a recipient receives a legitimate-looking email requesting a payment to new or updated account details. Find out how to keep safe.

Fraud Monitoring

Keeping your money and personal information safe is our highest priority. That’s why we have a dedicated fraud monitoring service operating 24/7 to actively review card transactions.
  • Contact us before you travel overseas so we can monitor your account more closely. You will also avoid transactions on your cards being stopped by us when we detect overseas purchases. We will need to know your departure date, return date, destination and contact details while you’re away.
  • Alternatively, you can complete the Overseas Travel Form within our Mobile App.
  • Read more about staying financially safe overseas to ensure your travels are memorable for all the right reasons.

Members can manage their card security preferences for local and international transactions and ATM withdrawals in our Mobile App.

  • Log into our Mobile App and select “Cards” from the Menu. If you have multiple cards, swipe left to right to change between cards. Scroll down to view and toggle your preferences as required.
  • Learn more about digital cards and our Mobile App.

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Torres straight islander flag  Aboriginal flag
We acknowledge the Traditional Owners of the lands on which we operate and pay our respects to Elders past and present, and to emerging community leaders. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which Unity Bank operates and where our team members reside.