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Professional scammers are exploiting unsuspecting individuals with offers to fix account, phone, or computer issues, resulting in increasing financial losses through remote access scams. By convincing victims to download well-known screen-sharing software, criminals gain control of devices and siphon funds. Australians lost $15.5 million in 2023, with older demographics bearing the brunt of the losses. How to spot the scam Be cautious of unsolicited calls claiming device issues and impersonation of reputable institutions. Exercise caution when prompted to download remote control software. Here's how the scam operates: Victims without knowing grant scammers control over their devices, who then fabricate issues and coerce victims into divulging sensitive information. This access allows scammers to pilfer funds without detection until victims log in again. Protect Yourself: STOP – Avoid rushing into action. Hang up on anyone urging you to download software or apps over the phone. Refrain from sharing banking details, passwords, or 2-factor authentication codes during such calls. THINK – Question the authenticity of the caller. Take time to verify their identity by contacting the business independently using trusted contact details or confirming the employee's legitimacy through secure channels. PROTECT – Act swiftly if suspicions arise. Contact your bank immediately if you've disclosed financial information or made transfers. Help combat scams by reporting incidents to Scamwatch, assisting others in avoiding similar traps. If you've been affected:  Call us immediately on 1300 36 2000 if you have noticed any suspicious transactions or if you have any concerns. Seek support from IDCARE for compromised personal information. Report scams to Scamwatch and inform others to prevent future incidents.  

We have recently updated our Account & Access Facility Conditions of Use as a result of changes to the minimum age requirements of Apple Pay users. Effective 15 March 2024 Section 37.2 Digital Wallet Services now states that if you are under the age of 13, Apple Pay is not available, and you are unable to add a card in the Apple Wallet. Our latest Account & Access Facility Conditions of Use can be found here. If you would like to discuss any of these changes, please contact us on 1300 36 2000 8:00 am to 7:00 pm AEST, Monday to Friday.

From the 1st of January 2024 we are changing the way we notify Members of Interest rate changes affecting Overdraft and Credit card products. Currently, we publish an advertisement in a national newspaper advising our members of the changes to our existing Overdraft and Credit card products. From the 1st of January 2024 we will no longer be publishing an advert in the national newspaper, instead when a rate change for these products occurs, we will publish a notice to the latest news section of our website. We believe this change will improve our rate change process and this notice will be more visible and accessible to our members.   FAQ's When will this be changing?From 1st January 2024, this will take effect to future interest rate changes to our existing overdraft and credit card product holders. Why is this changing?New legislation now allows Unity Bank to publish this notification on our website instead of a national newspaper. This allows for the notice to be more visible and accessible to our members. Where can I find this notice on the Unity Bank website?When published, this notice can be found in the latest news section under the category Important Information on the Unity Bank website. I received a letter in the mail for my home loan, will this be changing too?No, interest rate letters will continue to be sent for lending products. This notification only applies to members with an Overdraft or Credit card product.

What’s New Enjoy an enhanced online experience with a seamless, user-friendly, and modern interface. Although the design is fresh, our core values and commitment to your financial security and success remain the same. For Reliance Bank Members, if you have previously bookmarked the Reliance Bank website URL, don't worry! You can continue to access the new website via www.reliancebank.com.au, and be seamlessly redirected to the updated experience at www.unitybank.com.au. The website now features Reliance Bank information and contact details in conjunction with the Unity Bank brand. Internet Banking The website has clearly marked separate login buttons for Unity Bank and Reliance Bank Internet Banking in the top-right corner, which operate the same as they do now. Why Did We Move to One Website? The costs involved in maintaining two websites are significant, and we are conscious that it is your money as a member-owned bank. The products and services are the same for Reliance Bank and Unity Bank, so it makes sense not to duplicate the costs and resources involved in maintaining two websites. Support and Contact Information Contact details, branch addresses, and member support information for both Unity Bank and Reliance Bank are prominently displayed on the website, ensuring easy access to assistance when needed. If you have any questions or need assistance exploring the new website, please do not hesitate to contact us on 1300 36 2000.

Did you know you may be eligible for a Repayment Holiday on your variable home loan? A Repayment Holiday is when you’ve built up enough buffer with your funds (available redraw) from making extra repayments on your home loan. This buffer allows you to stop or reduce the amount of loan repayments as the available redraw can cover your scheduled home loan payments. Our Repayment Holiday option enables you to take a break from your mortgage loan repayments for up to six months and gives you more flexibility to suit changes to your lifestyle, whether they're planned or unplanned. It allows you to free up funds to use as you wish - to take a holiday or purchase a large item. By drawing down on the advanced status of your loan for the holiday period at its completion you will simply return to your scheduled repayments. Case Study Graham and Belinda took out a home loan three years ago to purchase their home. Over the last two years they have been paying more than their required repayment amount every fortnight. Consequently, the extra funds have built up over time and now they have a substantial amount of advanced funds (over repayments) sitting in their home loan. Belinda is now pregnant and plans to take nine months maternity leave, however her job will only pay her for three months. Graham and Belinda want to maintain a similar level of income after Belinda has the baby, so they contact us and arrange to put their home loan repayments on hold for six months once the baby is born. During that time we'll use the extra amount in their advances to deduct the home loan repayments. So, after the six months, the total pool of available advances will be less. It's important that during the six month Repayment Holiday period Graham and Belinda don't make any significant redraws. If they do it may mean that they'll need to increase their fortnightly repayments when the Repayment Holiday is over, in order to repay the loan within the agreed term. View All Home Loans

Two Unity Bank employees, Erika and Issac, had the opportunity to attend and represent Unity Bank at the 2023 Trundle Bush Tucker Day on 2 September 2023. It is a beloved Australian festival for the whole family to enjoy. Read about Erika’s experience: “Issac Theobald, myself with my husband tagging along as a driver, went out to be a part of the Trundle Bush Tucker Day event. This was held at the Trundle Showground arena. The weather put on a spectacular show, which encouraged good participation from many in the community. They had live entertainment on the centre stage with various singers throughout the day, and vendor stalls were positioned to create an alleyway moving down towards the centre stage. The type of vendors participating in the festivities included local blacksmiths, metal garden art stalls, country clothing and bootwear, and a group of arts and craft stalls selling homemade food items and kitchen apparel. Along the perimeter of the showground, large fire pits were being manned to provide stations for the bush ovens where various bush tucker recipes were being cooked, along with some smaller ground oven pits with large pots offering a variety of dishes. They also had the Australian National Female whip cracking champion who had just returned from the World Championships where she was placed 3rd. She had whip-cracking displays throughout the day, entertaining the crowds. She was amazing and very skilled at her craft. Adult ticket price was set at $50 a single ticket with $5 for children under 16yrs. All profit funds for the day were to be distributed back into the Trundle Community, supporting local groups such as Trundle Men’s Shed, Trundle Pony Club, and the Country Women’s Association groups in Trundle. I had two local community members approach me to tell me how much they appreciated having Unity Bank in their community, noting the distances they would need to travel to do their banking if we were not in town. Supporting events like the Trundle Bush Tucker Day gives weight to our commitment to smaller rural communities.” If you would like to find out more about Trundle Bush Tucker Day, visit their Facebook page.