Important information

New! Manage your daily transaction limits online

Manage your daily transaction limits directly in Online Banking for a range of payment types, including BPAY, external transfers, international transfers, and OSKO payments. Whether you’re increasing a limit for a one-off payment or lowering a limit to enhance your account security, it’s now quick and easy to adjust to suit your own individual payment needs. Benefits include: Adjust your limits instantly, anytime, via Online Banking Set limits that suit your personal transaction needs Lower limits to reduce your exposure to fraud or unauthorised transactions To learn how it works and view frequently asked questions, visit our Daily Transaction Limits page.

Important information

Updated Terms and Conditions – August 2025

Members are advised of updates to our Account and Access Facilities Terms and Conditions, effective 26 August 2025. The key change is to the existing transaction limits section, to accommodate the new feature enabling members to manage their own daily transaction limits within Online Banking. While we have provided an overview of the key change, we recommend you take the time to read through the updated Account and Access Facilities Terms and Conditions, to familiarise yourself with the changes and understand how they may impact you. By using your account and access facilities after the date the changes take effect, you agree to the updated terms and conditions applying. We’re ready to help you If you have any questions or concerns, please contact us.

Security

Scam Awareness Week 2025

Stop. Check. Protect. From 25 to 29 August, Scams Awareness Week 2025, a national initiative led by the Australian Competition and Consumer Commission (ACCC) aims to raise awareness about the growing risks of scams and cyber threats. “Stop. Check. Protect.” is this year’s theme, encouraging Australians to remain vigilant, verify suspicious activity, and take proactive steps to protect their personal and financial information.  As a mutual bank, the trust and safety of our members are among our highest priorities. We are committed to helping protect member data, raising awareness of online risks, and ensuring our members have the knowledge to respond to threats with confidence and care. Common types of scams and cyber threats: Scams and cyberattacks are becoming increasingly sophisticated and frequent. Some of the most common include: Phishing emails: Scammers pose as trusted organisations, sending emails that prompt recipients to click malicious links, download harmful attachments, or reveal sensitive information such as passwords and credit card details. Romance scams: Fraudsters create fake identities online to form emotional connections, eventually convincing victims to send money for fabricated emergencies. Lottery and prize scams: Scammers falsely declare victims as lottery winners, demanding upfront payments or personal data to claim fictitious prizes, resulting in financial loss or identity theft. Bank impersonation scams: Scammers impersonates a bank or financial institution to trick their victims into making payments to a fraudulent account. Tax time SMS and email scams: These scams encourage people to click on a link that directs them to a fake MyGov sign-in pages designed to steal their username and password. E.g. phrases include: 'You are due to receive an ATO direct refund”, or “You have an ATO notification.” Linkt Toll scams: Messages (SMS or WhatsApp mostly) request payment or updated billing information through a fraudulent link. Phone scams: Scammers call victims pretending to be from government agencies, tech support, banks or delivery services to steal information or money. Impersonation scams: Fraudsters pose as trusted individuals, such as colleagues, family member, or CEO, to request urgent payments or sensitive data. Fake websites: They mimic real websites to steal credentials or infect your device with malware when you enter information or download content. Malware attacks: Malicious software is installed via unsafe links or downloads, allowing scammers to access your personal or financial information. Remote access scams: Scammers convince victims to grant access to their computer or mobile device, often claiming to be tech support. No one is immune, stay alert and informed.That’s why we’re focused on continuing to strengthen our digital security, educating both members and staff, and providing the tools and training needed to protect what matters most: our members’ information and financial wellbeing. What you can do: Stop. Check. Protect. We all have a role to play in cybersecurity. Here’s how you can take action: Stop: If something feels off. Don’t click, share or respond. Scammers often create a sense of urgency to get you to act quickly.  Check: Always verify the legitimacy of the message or call. If in doubt, contact the organisation directly using official contact details from their website, not the ones provided in the suspicious message. Protect: Secure your accounts with strong passwords and enable Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA) whenever available. Report any suspicious activity immediately to us and the appropriate authorities (e.g. Scamwatch, your IT support or local police). Additional tips for protection: Never share your password with anyone. Use complex, unique passwords for different accounts. Avoid using easily guessed words. (e.g. “123456”, “password”, “birth dates”) Don’t reuse passwords across platforms. Keep your devices updated with the latest security. Be cautious of unsolicited messages or offers that sound too good to be true. Don’t click on suspicious links or attachments, especially from unknown sources. Our commitment to youScams Awareness Week is a timely reminder of the importance of staying safe online. As your mutual bank, we will continue to: Provide ongoing cybersecurity training to help our staff stay alert. Share useful resources and alerts to help members identify and avoid scams. Maintain strong data protection policies and invest in secure technology. Monitor cyber threats closely and act quickly to protect member accounts. This Scams Awareness Week, take a moment to reflect on your online habits, have conversations with friends and family about scam safety, and help spread the message.  Stop. Check. Protect.  To understand how we manage your personal information, please visit our Privacy page. To understand how we help to keep you safe, please refer to our Security page. Need help?If you believe someone has gained access to your personal information, even if it appears unrelated to your finances, you should contact us or relevant financial institution immediately. A timely response can be critical in giving you the best chance to stem any loss. If you have concerns about your account with us, contact us on 1300 36 2000. If the scam occurred on social media or a legitimate website, report it to the platform involved. For scams on Facebook, Messenger, WhatsApp and Instagram, see this step-by-step guide for reporting scams on Facebook services.

Home Loans

Five common reverse mortgage myths

Our Retirees Access Home Loan is a variable rate reverse mortgage, a type of loan that allows Australians in their retirement years access to the equity in their homes or investment properties for their living expenses and other worthwhile purposes. Despite the growing popularity of reverse mortgages, there are still many misconceptions around how the loan works. To help you better understand what a reverse mortgage is and isn’t, we’re debunking five of the most common reverse mortgage myths. Myth one: You no longer own your home No longer owning your home is the most common myth regarding reverse mortgages. With our Retirees Access Home Loan, you will retain ownership of your home or investment property. You simply grant us a mortgage over the property. Myth two: You are required to make regular repayments With our Retirees Access Home Loan, the money is paid as a lump sum and you are not required to make regular repayments. However, you are free to make voluntary repayments or repay the loan via lump sum at any time and at no extra cost or penalty. Or, the balance of the loan will be repaid by your estate or when the property is vacated or sold. Myth three: You could end up owing more than the home is worth Under the “no negative equity guarantee”, lenders must guarantee that when your reverse mortgage contract ends, you will not have to pay back more than the value of your home. Read more about the no negative equity guarantee on the Australian Securities and Investments Commission’s (ASIC) MoneySmart website. Myth four: You will leave debt to your children Your Retirees Access Home Loan will be paid by your estate, meaning there is no residual debt. You can still leave your property to your children in your estate. However, you will only be leaving the remaining equity in the home. We recommend that you discuss your intentions with your family and also investigate how the Retirees Access Home Loan may impact any Government support payments, entitlements or other benefits that you receive. Myth five: You can only use a reverse mortgage for certain expenses One of the benefits of our Retirees Access Home Loan is its flexibility. Funds are released as a lump sum and may be used for any suitable purpose, including everyday living expenses or things such as home renovations, an overseas holiday or a new car. You may also wish to use the loan to consolidate any existing debts. Our Retirees Access Home Loan cannot be used for business purposes or to fund the purchase of a property in a retirement village. We're ready to help you Over the years, Unity Bank has helped many members enjoy their retirement in their own homes with our Retirees Access Home Loan. Contact us to find out more. To find out more about reverse mortgages, including a reverse mortgage calculator to help you work out how much equity you may have in the future, visit the ASIC’s MoneySmart website.

Home Loans Tips and Guides

How a reverse mortgage could help you

Australian life expectancy is among the world’s highest at 83.5 years, according to United Nations projections*. However, will your retirement funds enable you to make the most of your golden years? According to the Australian Bureau of Statistics, our population at retirement age has increased significantly since 2011, when the first of the baby boomer generation turned 65, while the percentage of our population at working age has begun to fall. The rapid rise in the old-age dependency ratio over the next decade is expected to place increasing demands on public finances, which is likely to affect future Age Pension spending. Most retirees will rely on a combination of superannuation savings, personal savings and the Age Pension. However, many are likely to have a ‘retirement savings shortfall’ where they just do not have enough assets to cover a comfortable standard of living, once they have stopped working. Homeowners have the advantage of freeing up equity Your home is likely to be your greatest asset, and if you are ‘asset rich’ but ‘cash poor’ you can borrow money using the equity in your home as security.  This is called a reverse mortgage and it can be a great way to boost your finances for retirement, depending on your circumstances. Our Retirees Access Home Loan is a variable rate reverse mortgage loan that has been designed especially for those who have reached, or are nearing, retirement. The balance of this loan will be paid by your estate or when your property is vacated or sold.    The benefits include: Being able to boost your retirement funds by utilising the equity in your home. Borrowing up to 40 percent of the value of your property, or $400,000 (whichever is lesser) depending on your age and the value of the property. Refer to FAQ for more information. Receiving the funds in one lump sum to use for any suitable purpose. Enjoying your retirement your way in your own home.   We’re ready to help you Unity Bank has over 50 years’ experience in helping Australians reach their financial goals, from saving and buying their first home to maximising funds for their retirement. We recommend that you obtain financial advice before applying for this product. Independent legal advice must be obtained before settlement of the loan will proceed. We also recommend that you discuss your interest in a reverse mortgage with your family as the loan may affect your estate planning, including inheritance for your loved ones.  You should also investigate whether the loan could impact any government support payments, entitlements or other benefits that you currently receive. You may need to discuss your situation with Centrelink or the Department of Veteran Affairs if applicable. Please note that the Retirees Access Home Loan cannot be used for business purposes or against a property in a retirement village.   *United Nations projections do not include any impacts of the COVID-19 pandemic, source https://www.macrotrends.net/countries/AUS/australia/life-expectancy  

Important information

Important update: changes to our deposit service

From 30 September 2025, our deposit service, provided in partnership with ANZ, will be discontinued and ANZ will no longer accept cash or cheque deposits for Unity Bank and G&C Mutual Bank accounts. This change is due to ANZ no longer being able to offer this service to our members. We understand this may be inconvenient and want to make this transition as smooth as possible. Alternative ways to continue banking We want to support members through these changes, and this includes ensuring you are aware of the alternative options to cash and cheque deposits available to you, including: Mobile Banking Online Banking Bank@Post Staff assisted transactions Frequently asked questions   Q. What services will be discontinued? A. Services being discontinued are cash and cheque deposits at an ANZ branch. Members can continue to make deposits using their Visa Debit or Credit Card at a Bank@Post outlet or at one of our Service Centres. Q. What do I need to do? A. Please destroy any remaining ANZ deposit books by 30 September, as they will no longer be accepted. Q. How can I deposit cash into my account after 30 September? A. Members can make deposits into their account at one of our Service Centres or by using their Visa Debit or Credit Card at a Bank@Post outlet. Q. Is Online Banking and the Mobile App secure? A. Both Online Banking and our Mobile App are secure ways of managing your banking. We are committed to your security and privacy online and have employed a wide range of security measures to help you bank online in a safe and secure environment. For more information about these security measures visit our Online Banking Security page. Q. Why are ANZ deposit services being discontinued? A. ANZ has advised us that from 30 September 2025, they will no longer accept cash and cheque deposits at their branches from our members. This decision was not able to be changed, and regrettably there are no alternative arrangements available with any other major bank. Q. Why wasn’t a replacement service arranged with another major bank? A. Major banks have moved away from third-party cash and cheque deposit services for commercial reasons.