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This section provides help if you are stuck or can't find what you are looking for. It also has the answers to the most frequently asked questions.

Visa Click to Pay is a secure online checkout experience that allows cardholders to pay without repeatedly entering card details. It uses tokenisation and Visa authentication to improve security and reduce friction. 

No. Phase 1 does not require cardholders to download an app, create an account, or proactively enrol.

Click to Pay is available at participating online merchants that support the Click to Pay checkout experience.

Authentication is performed using existing Visa-supported mechanisms (such as OTP), depending on the transaction and risk assessment.

No. Transactions are completed using tokenised credentials, reducing exposure of card details during checkout.

Yes. If you wish to opt out of Click to Pay, please contact us.

Not in Phase 1. Cardholder self-service and management capabilities are out of scope and may be introduced in future phases.

• Faster checkout experience 
• Improved security through tokenisation 
• Reduced need to enter card details online 

Generally, cardholders enrolled through Issuer-Offered (Bulk Enrolment) will not receive an enrolment email from Visa.

However, if the cardholder was previously enrolled directly with Visa before being enrolled through Issuer-Offered (Bulk Enrolment), Visa may send an email
notifying them of the change in enrolment method.